Medicnet Pty Ltd is committed to providing quality services to you. This policy outlines our ongoing obligations to you in respect of how we manage your personal information.
We have adopted the Australian Privacy Principles contained in the Privacy Act 1988. These govern the way in which we collect, use, disclose, store, secure and dispose of your personal information.
A copy of the Australian Privacy Principles is available from The Office of the Australian Information Commissioner at www.oaic.gov.au
The following three sections contain details relevant to each of the following types of website visitors:
- General visitors
- Patients
- Medical service providers
General Visitor Policy
This section applies to all visitors to the website.
Information we collect
- The date and time of your visit to the site.
- The pages accessed and documents downloaded.
- Device and browser information
- Any information you send to us, such as filling out a form or through online chat
- The type of browser and operating system of your device
- Cookie settings
How this information is used
The collected information is logged and securely stored within Australia. This information may then be analysed by us to help gain insights into how the website is used, so we can then make improvements to the services we provide.
The website uses a cookie to keep track of the login status of all website users.
Disclosure of information
This information may be disclosed in a number of circumstances including the following:
- Where unauthorised attempts are made to access content that is not publicly available on the website.
- Where malicious activity impacts on the performance of the website.
- Where attempts are made to compromise the security of the website.
- Where required or authorised by the laws of the State of New South Wales or Commonwealth of Australia.
Information collected by third parties
We use the Google reCAPTCHA, Google Analytics and Google Ads to manage our marketing, reduce unwanted form submissions and better understand how users use our website. As part of providing this service Google collects information and uses cookies. See policies.google.com/privacy for more details.
Patient Policy
Personal information we collect
Medicnet collects what is required from the following personal and health information:
- name and date of birth
- contact details
- medicare details
- health fund details
- procedure details
- payment details
The information is received as required from:
- your medical service provider
- Medicare
- your health fund
- yourself
The information is either entered directly into the website by the above or via contact with Medicnet staff.
How personal information is used
The information is collected for the purpose of generating, submitting and receiving payment for medical procedures. The information is stored so that your medical service provider has a record of the procedure.
Any credit card details supplied by you are used the one time to take payment for your procedure.
Disclosure of personal information
Your personal information may be disclosed in a number of circumstances including the following:
- Third parties where you consent to the use or disclosure.
- Where required or authorised by the laws of the State of New South Wales or Commonwealth of Australia.
Storage and security of personal information
Your personal information is stored within Australia in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your personal information is no longer needed for the purpose for which it was obtained we will take reasonable steps to dispose of or permanently de-identify any records we keep. Any credit card details supplied by you are not stored by Medicnet but instead by the card processing service Eway.
Access to your Personal Information
You may access the personal information we hold about you to update and/or correct it, subject to certain exceptions. If you wish to access your personal information, please contact us by email. Medicnet will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your personal information. In order to protect your personal information we will require identification from you before releasing the requested information.
Medical Provider Policy
Personal information we collect
Medicnet collects the personal information located in your Medicnet website account. This information is either entered by yourself or Medicnet staff.
How personal information is used
- For generating, submitting and receiving payment for medical procedures.
- To contact you regarding procedures, billing, service changes and website maintenance.
- To charge you for services provided.
Disclosure of personal information
Your personal information may be disclosed in a number of circumstances including the following:
- Third parties where you consent to the use or disclosure.
- Where required or authorised by the laws of the State of New South Wales or Commonwealth of Australia.
Storage and security of personal information
Your personal information is stored within Australia in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your personal information is no longer needed for the purpose for which it was obtained we will take reasonable steps to dispose of or permanently de-identify any records we keep. Any credit card details supplied by you are not stored by Medicnet but instead by the card processing service Eway.
Access to your Personal Information
You may access the personal information we hold about you to update and/or correct it via your Medicnet website account. If you require assistance accessing your personal information, please contact us by email. In order to protect your personal information we will require identification from you before giving access to the requested information.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us:
- email - office@medicnet.com.au
- phone - 1300 03 01 04